At FOOD12, we are committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your personal and device data.
We may collect the following categories of information:
Personal Information
Full name
Email address
Phone number
Delivery address
Location Data
Precise or approximate location (GPS, IP-based location) to:
Display nearby restaurants
Calculate delivery fees
Provide accurate delivery services
Improve service efficiency
Location access is requested only when necessary and can be controlled through your device settings.
Device and Technical Data
Device model
Operating system version
App version
IP address
Usage data and crash logs (for performance monitoring)
Your information is used to:
Create and manage your account
Process and deliver orders
Provide customer support
Improve app performance and user experience
Send service-related notifications
Prevent fraud and ensure security
We only collect data necessary to operate and improve our services.
We do not sell personal data.
Your data may be shared with:
Partner restaurants (for order preparation)
Delivery partners (for order fulfillment)
Payment processors (to complete transactions securely)
Service providers supporting hosting, analytics, or infrastructure
All partners are required to protect your data in accordance with applicable privacy laws.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
FOOD12 uses cookies and similar technologies to:
Maintain user sessions
Analyze app usage
Improve functionality and performance
You may disable cookies via your device or browser settings, though some features may not function properly.
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent where applicable
To exercise these rights, contact us at: contact@foodouz.com
FOOD12 is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will take immediate steps to delete it.
If your app is intended for children, additional compliance measures under Google Play Families Policy must be implemented.
We may update this Privacy Policy periodically. Continued use of FOOD12 after updates constitutes acceptance of the revised policy.
